Ripoff Report Verified Safe
Rip-off Report
Investigation:
EDitor's UPDATE: Positive Rating and
Recognition has been given to
Cash4Gold and Albar Precious Metal Refining
for its Commitment to Excellence in
customer service.
Our findings were that normally complaints
were due to the perceived value of the
jewelryrather than the
actual value according to the market at the
time. The complaints that have been filed
are not removable due to Rip-off Report
policy. Rip-off Report was able to determine
that Cash4Gold has made concentrated efforts
in order to communicate clearly with its
customers as well as resolving any
customer
satisfaction issues
promptly. Selling gold online is a
convenience that includes risk. The Rip-off
report is confident with Cash4Gold's
guarantee. If you are not satisfied with the
offer for your gold within 10 days, the will
send back your jewelry. This is a very high
standard for the industry.
Cash4Gold the world's largest online buyer
and refiner of precious metal puts into
action a new tracking and Inventory control
software to help minimize
mistakes and increase control over their
customers merchandise.
Cash4Gold executives recognizes that
legitimate complaints posted on Rip-off
Report are issues that need to be addressed
and if handled correctly can be valuable
learning opportunities. With the feedback
generated by Rip-off Report's Investigation.
Jeff Aronson CEO of cash4Gold said 'We are
only as strong as our weakest link running a
company of this size and volume you must
adapt to your customers needs' Well
cash4Gold has they have spent an estimated
$350,000 on new state of the art computer
tracking systems that now track our packages
from all over the country. Executives say
packages can now be pulled up at a touch of
a finger, we had to one employee said it
would take all day to find a customer's
merchandise and mistakes could happen, now
with a touch of a button we can tell you
where the material is in the process system
in a matter of seconds. 'No one else in this
industry has these types of security
controls to ensure proper material handling'
said Howard Mofshin President of Cash4Gold.
Because of our investigation and the sincere
efforts put forth by Cash4gold, Rip-off
Report is proud to give Cash4Gold a positive
rating. All in all, the company implemented
strategic changes to its Tracking systems,
enlarged there customer service group and
has a precious
metal refinery 2nd to
none, the only in their field. I repeat,
they actually refine and assay their own
material we checked and have no choice but
to recommend Cash4Gold as the 'leaders in
their field' They are not a Rip-off!
Cash 4 Gold has been the recipient of a few
complaints over the last year.
Working with the Rip-off
Report Investigation, they researched each
claim and are working through the resolution
process. Executives at cash4Gold proved to
Rip-off Report that they are processing over
30,000 thousand packs of gold per month.
When dealing with that kind of volume
mistakes will happen but Cash4Gold is truly
doing their best to correct as many of those
as they can implementing new procedures
daily. They truly have separated themselves
from the rest of the industry.
Cash4Gold is part of Albar Precious Metal
Refining, Inc. one of the industry's most
respected refiners and has consistently
received an A Rating from the
Better
Business
Bureau for seven straight
years. Opened in 2001 and managed by a team
of professionals with over 60 years in the
industry, Cash4Gold/Albar has achieved a
national reputation for growth by making
Entrepreneur Magazine's “Hot 500" list for
2007 of fastest growing companies and is the
only refinery ever to be listed in the
prestigious Inc. Magazine
list of the Fastest Growing Companies in
America, having achieved a ranking of #129
in 2006. Thousands of customers have been
paid millions of dollars by Cash4Gold and
the company's services can be seen on
national television spots and heard on The
Howard Stern Radio Program.
Read more about Cash4Gold's Commitment to
Excellence and Total Consumer Satisfaction
and why consumers looking to get cash for
gold should feel safe, confident and secure
when doing business with any member of
Rip-off Report's Corporate Advocacy Business
Remediation & Customer Satisfaction Program.
..yes, a long name for a program that does a
lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy
Business Remediation & Customer Satisfaction
Program,..A program that benefits the
consumer, assures them of complete
satisfaction and confidence when doing
business with a member business. The
Corporate Advocacy Program works for
consumers like no other.
=====================
NOW TO THE ORIGINAL
REPORT THAT WAS FILED
=====================
The ads promised immediate return of my gold
jewelry if I wasn't satisfied with the
amount of the check. I sent 4 gold rings,
three with
diamonds, one with an
amethyst. I was sent a check for $36.24. I
immediately put the check back in the mail
with a note that I was not happy with such a
ridiculously small amount and wanted my
rings back. I received the same check back
with a letter stating that they received it
11 days after they mailed their check and my
gold
had already been
processed. It was not clear in their
advertising that the 10 days started when
they mailed the check and not when I got it!
Even so, I doubt that it took that check 5
days to get to Pennsylvania from Florida and
six days to get back!
The letter was obviously a form letter,
since it had my name and address at the top
but was addressed to someone named Charissa
- not my name! So obviously I am not the
only person to whom this is being done. Also
obviously they melt jewelry down the minute
they receive it.
I called to complain and was immediately
offered $108 if it would make me happier. I
said I really just wanted my rings back but
was told that was not possible. I ended up
accepting the $108 since it was better than
$36, but it was fairly obvious that they
have a major scam going. How many people
just accept their ridiculously small checks
and chalk it up to a bad experience? I'm
sure the gold in those rings was worth
significantly more than I ended up getting
for it. The original cost of the rings
totaled over $1,200.
I'm chalking this one up to my own stupidity
in not checking out this and similar sites
before sending anything there, but I'd like
to help others avoid my mistake.
Ticked Off
B Town, Pennsylvania
U.S.A.
Cash4Gold
Phone: 800-970-3222
Fax: 954-935-0801
1701
Blount Road
Pompano Beach, Florida, 33069
U.S.A.
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